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Some groups work together better than others
Photograph: CIMA
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Companies like people to work together in teams because:
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groups of people can often complement each others' strengths and weaknesses
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groups support individuals in terms of motivation and emotional security
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groups often produce synergy: the group can produce far better results
working together than the individuals in the group can working alone
Unfortunately, groups are not always effective in their
decision making. Committees have a bad reputation for being slow to arrive at
decisions that few members of the committee actually agree with. The following
are some reasons why otherwise intelligent people are able to arrive at bad
decisions in a group:
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A leader or group member has strong opinions and other people in the group stay
quiet as it is less stressful than trying to put forward a balanced argument
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There is no formal agenda for the group to follow and they drift along not
using time productively; the group may agree to decisions just to get out of
the room
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There are two opposing arguments and a third compromise solution is put forward
that suits no one, but everyone agrees with it in order to move on from the
conflict
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The group does not support and motivate individuals, but is in fact a hostile
arena where power battles are played out
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Everyone in the group agrees to a decision thinking that everyone else supports
the decision, but in fact no one supports the decision
Businesses need to positively prepare meetings of groups to
ensure that groups do work effectively together and communicate well. The
following are suggestions for how businesses can keep their groups productive:
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Train leaders of groups in basic group management and monitor their behaviour
as part of their appraisal
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Do not allow meetings to take place without an agenda and then only allow
action points to be minuted to keep the group focused on the task in hand
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Do not always follow the same format for meetings. Use a variety of approaches
to stop groups settling into bad habits with those who are active every meeting
and those who are passive. Meetings could start with individuals all writing
down on their own the action that they think the group should take in order to
overcome a problem. Meetings could start with people working in sub groups and
reporting back. Meetings could take place at different locations
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Have regular confidential reviews of all formal groups within a company, how
effective they are and how their functioning could be improved
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Disband groups that are not working well and if they are still needed appoint
new personnel to the group
Ultimately, poor leadership and poor communication within
the group will always lead to a failing group.
Read through the Shinkendo Oi case study. In point
form, produce a briefing note describing how you would bring together the project team so that they reach a satisfactory decision and conclusion.
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